Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Medical Insurance: Coverage for your healthcare needs.
● Life Assurance Policies: Providing financial security for your loved ones.
● Accidental Death and Disablement Insurence cover
● Annual Prevetive Heath Check -up
● Various Paid Time Off: Take time off with Annual Leave, Sick Leave, Compassionate Leave, Compassionate Leave, Parental Leave, Marriage Leave, Examination Leave and Public Holidays.
● Long Service Award: Recognition for your dedication and loyalty.
● Employee Assistance Program : Access support for personal and work-related challenges.
● Flexible Working Arrangements: Balance work and personal life effectively.
● Access to Learning and Development Resources: Empowering your professional growth.

About the business:

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

About the business:

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

Role Overview

This role is responsible for supporting the successful experience of exhibitors by managing exhibition operations and providing marketing and sales support.

You will work closely with exhibitors from the preparation stage through on-site execution, ensuring smooth operations and maximizing overall performance.

Key Responsibilities

Exhibitor Onboarding & Operational Support

• Coordinate closely with exhibitors from pre-event preparation to on-site execution

• Ensure seamless event operations and support exhibitors in achieving their objectives

Customer Communication & Satisfaction Management

• Respond to exhibitor inquiries and manage ongoing communication

• Collect feedback and maintain strong relationships to drive retention and repeat participation

Add-on Services & Promotional Sales Support

• Introduce and manage sales of additional services and promotional offerings

• Contribute to revenue growth while enhancing service quality

Marketing & Social Media Support

• Support exhibition marketing initiatives, including official SNS and newsletter management

• Assist in content creation and promotional activities

CRM & Cross-functional Collaboration

• Manage exhibitor data through CRM systems

• Collaborate with internal departments and external partners to ensure efficient operations

Billing & Documentation Management

• Issue invoices and manage payments and revenue tracking

• Prepare and maintain key documents such as reports, guides, and operational manuals

Qualifications

• Strong interest in exhibitions, customer service, and event operations

• Customer-focused mindset with a proactive and positive attitude

• Detail-oriented with strong execution capabilities

• Ability to manage multiple tasks effectively in a dynamic environment

• Proficiency in document preparation and data management (Word, Excel, OneDrive, etc.)

• Strong communication, problem-solving, and teamwork skills

• Basic English proficiency (written communication and email correspondence)

• Open to candidates of all educational backgrounds and experience levels

Preferred Qualifications

• Strong data management and documentation skills using Word, Excel, OneDrive, etc.

• Experience using CRM or exhibitor/customer management systems

• Experience supporting marketing operations such as SNS and newsletter management

[주요 업무] 
전시회 참가 고객의 성공적인 경험을 위한 전시 운영 및 관리를 중심으로 마케팅과 세일즈 지원 업무를 담당합니다. 

[업무 범위] 

• 참가사 온보딩 및 운영 지원 

• 전시회 준비 단계부터 현장 운영까지 참가사와 긴밀히 소통하며 원활한 진행과 성과 극대화를 지원합니다. 

• 고객 커뮤니케이션 및 만족도 관리 

• 고객 문의 대응, 피드백 수집 및 관계 유지를 통해 만족도를 높이고 재참가를 유도합니다. 

• 부가 서비스 및 프로모션 상품 판매 관리 

• 다양한 부가 서비스를 소개하고 판매를 관리하여 매출 증대 및 서비스 품질 향상에 기여합니다. 

• 마케팅 및 SNS 관리 

• 공식 SNS, 뉴스레터를 중심으로 전시 마케팅, 컨텐츠 제작 업무를 지원합니다. 

• CRM 및 부서 간 협업 

• CRM 시스템을 통한 데이터 관리와 유관 부서 및 외부 파트너와의 협업을 통해 효율적인 운영을 지원합니다. 

• 청구 및 문서 관리 

• 인보이스 발행, 결제 및 수익 관리와 더불어 보고서, 가이드, 매뉴얼 등 주요 문서를 작성 및 관리합니다. 

[자격 요건] 

• 전시회, 고객 서비스, 운영 업무 전반에 대한 높은 관심 

• 고객 중심의 사고와 긍정적이고 능동적인 태도 

• 꼼꼼하고 빠른 업무 처리 성향 

• 여러 업무를 동시에 관리할 수 있는 기본적인 멀티태스킹 역량 

• 문서 작성 및 데이터 정리 업무(Word/ Excel/ OneDrive 등) 가능 

• 원활한 커뮤니케이션, 문제 해결 및 팀워크 능력 

• 기본적인 영어 문서 및 이메일 활용 가능 

• 학력, 연령 등에 제한 없이 지원 가능 

[우대 사항] 

• Word/ Excel/ OneDrive 등 데이터 정리 및 문서 툴 활용, 관리 역량 

• CRM 또는 고객/참가사 관리 시스템 사용 경험 

• SNS, 뉴스레터 등 마케팅 운영 보조 경험